Frequently Asked Questions

General

  • Please email hello@retailrebel.com with any store specific questions. The customer service team will contact the store on your behalf and communicate appropriate information. 

  • Please stay tuned to Retail Rebel Facebook and Instagram for updates on how the impending weather may adjust store operating hours and item pick up dates and times. View our Facebook here

  • Please email hello@retailrebel.com and the customer service team will contact the respective store to help locate your missing items. 

  • 7:30AM-4:00PM CST

The Auctions.

The Auctions is a place there you can browse from a selection of quality items- big or small. Each item starts at a bid of just $10!

  • Before you can place your bid, you have to register for The Auctions.

    • Watch this video for a step-by-step tutorial on how to register for The Auctions.

    • Watch this video for a step-by-step tutorial on how to place your bid!

  • Live bids start at just $10, and the demand for a given product or bid lot determines the final price.

  • Watch this video for the step-by-step tutorial on how to know if you have won your item!

  • View a detailed overview of our Listing Conditions here!

  • Once you leave the store, all sales are final. 

    Take advantage of our Inspection Protection Guarantee!

    When picking up your items at the store, take items out of boxes and packaging to test and inspect. Testing centers are available at each store.

    If an item does not match the description, is damaged or missing pieces, alert the host at that time and they will issue a refund, if warranted.

  • Unfortunately, we do not know what items we will get each week. There’s always a possibility, but never a guarantee that a product will be available.

  • A max bid on Retail Rebel Auction is the highest amount you're willing to pay for an item. Retail Rebel's automatic bidding feature will place incremental bids on your behalf up to your max bid. If you enter an incorrect max bid, you may edit by retyping the amount.

  • When a bid is placed two minutes prior to the bid closing time, the bidding window is automatically extended for two more minutes. 

  • Unfortunately, all bids are binding, and we are not able to remove bids while in an active auction. Potentially you will be outbid. If you do win the item, please email hello@retailrebel.com for assistance.  

  • Your invoice will be sent via email once the entire auction closes.

    The top of the invoice outlines the assigned pickup days and times, along with the store address.

    A copy of your invoice is always posted to your account and can be found in the Invoices tab.

The Bins.

The Bins is treasure hunting adventure where we offer a huge selection of products at a flat price that changes daily!

  • All sales are final.

    • Saturday $11 each item (stores restocked)

    • Sunday $7

    • Monday $4.80

    • Tuesday $3.60

    • Wednesday $2.40

    • Thursday $1.20

    • Friday 60 cents per item or $15 per bag.

  • We strongly encourage parents to keep a close eye on their children when visiting the bins. Anyone under the age 18 needs to have parent supervision.

The Outlet.

The Outlet is a discount store offers a diverse variety of individually priced products with massive discounts that start up to 60% off retail price!

  • All sales are final.

  • Each item is individually priced off retail.

    Scan items in the My Retail Rebel app to get your price for the day!

  • Unfortunately, we do not know what items we will get each week. There’s always a possibility, but never a guarantee that a product will be available.

    Stay connected for updates, promotions, and sales on our social media pages!

  • You can view our Outlet promotions here!